Agile-in-Action.org helps organizations bridge the GAP between business imperatives and human performance, by creating custom programs which bolster the effectiveness of leaders, teams, and the organizational systems and structures in which they operate.
Organizational and human performance consultant with 20+ years’ experience helping leaders and teams close their performance gaps.
Working at the intersection of business strategy, organizational systems and the people who fuel the work, I bring a rich blend of business acumen, executive and group facilitation, business and talent architecture, agile/lean execution, and hands-on operational support across industries and work cultures.
Served as Director of HRBP & Operations during period of rapid growth and preparation for 1st product commercialization.
During an 18-month period, I led companywide Workforce Planning and co-created several talent programs: to include: a comprehensive Performance Management program with multi-directional, always-on feedback and quarterly check-ins; an OKR goal setting pilot across scientific and commercial roles; and a role architecture and competency model leveraging Korn Ferry’s Talent Hub.
Designed comprehensive, experiential training program for the Innovation and Incubation Group – leading the team through four Scrum sprints, designing all tools (Product Backlog, Spring Planning, Retrospectives), and introducing value-stream mapping and user personas.
Work culminated in the delivery of a citywide Transportation Data Infrastructure Plan and team members each earning their Product Owner (CPO) & Scrum Master (CSM) certifications.
To improve creditability and address declining client and employee satisfaction, I led the service transformation for the Enterprise Systems & Support Group.
Outcomes included a new operating model, role architecture, service catalog, and triage process for incoming service requests. During this year long project, I also built and facilitated monthly training sessions for those transitioning into new service roles.
Led design and launch of Shared Administrative Services (SAS), a new shared services function serving 14,000+ employees citywide.
Outcomes included creation of mission/vision/objectives, a new service architecture, and Capability map to measure service delivery effectiveness.
To reduce employee attrition and improve internal mobility, I co-created a Career Development Framework, Job Ladder, role-based Success Profiles, and architected the change program for the Customer Service organization (Worldpay).
Led selection and deployment of new Applicant Tracking System, while providing hands-on coaching to implementation team in use of Scrum methods.
Using principles & practices, entire process took 7 months, saved $500k in contract labor, and raised capabilities of Recruiting, HR Operations, and IT teams.
Custom fit-for-purpose programs centered around business imperatives, organizational capabilities and human performance.
Improve accountability, collaboration, trust and results.
Design future-state service models and operating frameworks.
Apply Agile, Lean and Scrum principles to increase adaptability and execution.
Optimize workflows, service delivery, and operational performance through future-state design and automation.
Strengthen leadership effectiveness and organizational influence.
Help organizations increase success of change initiatives through behavioral science and change architecture.
Clarify business problem, stakeholder needs and success measures.
Create fit-for-purpose interventions and experiential workshops.
Bolster organizational capabilities & human skills.
Track results and sustain performance improvements.
Organizations of all sizes, across all industries and growth scenarios.
Enterprise agility, organizational & behavior change, service transformation & delivery, team & leader effectiveness.
I am also available to serve in fractional and/or interim leader roles
Flexible approach to meet your needs – hourly rate, monthly retainer, or project-based fixed fee
Colleen is a highly skilled leader offering breadth and depth of expertise across several functional areas. Her business acumen and strengths in strategic planning, collaboration, operational efficacy and change management were indispensable in moving a contentious project forward. She effectively navigated internal politics and diverse communication styles, while providing the expertise and technical skills needed to execute on a multi-year project with citywide impact. She is generous in sharing knowledge and tools, inspires confidence in her ability to execute, is tenacious in delivering results, and laughs easily with everyone she comes in contact with, regardless of their rank or role. I greatly value the opportunity I had to collaborate with Colleen and learned a great deal from her as a colleague
Tina Janni M.Ed, Leadership coach & internal OD Consultant, City of Seattle