To ensure value is created, I ensure a clear understanding of what you’re solving for. Foundational to improvement efforts and change initiatives, is having clarity on the gap(s) that exists, which fall into one of the following areas:
A shortfall between current and expected performance within the organization. This includes process improvements, cost containment measures, and refined talent strategies.
A future risk, or missed customer/value-creation opportunity, which will arise IF the organization doesn’t don’t respond in the near-term. This includes bringing a new product/service to market, complying with a new regulation, or eliminating a competitive threat.
Services designed to improve organizational & human performance
Custom fit-for-purpose programs centered around business imperatives, organizational capabilities and human performance.
Help organizations increase their capacity to adapt and execute by applying agile and lean principles to governance models, leadership practices, team structures, and/or work processes.
Expertise: Certified Scrum Master (CSM) & Product Owner (CPO); Organizational Design (OD)
Methods: Agile development principles; Lean methods (Business Process Optimization; GEMBA walks; Network Activity Analysis, Value-Stream Mapping); Scrum tools (Backlog mgmt., Sprint Planning, Retrospectives); User Personas.
Improve operational efficiency by analyzing, redesigning, and automating business processes. Enhance service delivery, reduce inefficiencies, and implement scalable solutions that drive productivity, quality, and continuous improvement. Focus on leveraging technology and data analytics to identify bottlenecks and streamline workflows, ensuring that processes are not only efficient but also adaptable to future needs.
Expertise: Process mapping, Lean Six Sigma, Automation tools (RPA)
Methods: Process analysis frameworks, Continuous improvement methodologies, Technology integration strategies.
Help teams improve performance by addressing barriers to accountability, collaboration, execution, and trust through team assessment tools and evidence-based models of group effectiveness.
Expertise: Team assessment, plus tools/methods to help teams address their specific gaps/challenges such as lack of trust, unproductive conflict, limited feedback, no shared accountabilities, poor results
Models: The Five Dysfunctions of a Team (Pat Lencioni/the Table Group); Clear Leadership – Sustaining Real Collaboration & Partnership at Work (Gervase Bushe, PhD, Organizational Behavior).
Empower leaders with the skills, mindset, and strategies needed to drive organizational success, lead change effectively, strengthen team engagement, and build a high-performance culture through proven leadership development programs. Tailor programs to meet the unique needs of leaders at all levels, ensuring they can inspire others, navigate complexities, and foster a culture of accountability and innovation.
Expertise: Leadership coaching, Emotional Intelligence (EQ), Strategic Thinking
Models: 360-degree feedback, Leadership assessments, Experiential learning, and Action Learning Projects.
Help organizations increase the success of change initiatives by applying behavioral science principles that strengthen engagement and promote behavior change. Architect a comprehensive change program and/or lead workshops for change agents, which include the design of change interventions to address your organizations' performance gap or opportunity.
Expertise: Behavioral Science; Behavioral Economics; Fair Process; Psychological Safety
Models: Accelerating Implementation Methodology (AIM), Liberating Structures, PROSCI certified.
Help service delivery functions strengthen performance by assessing current capabilities, designing future-state service architecture and operating models, and implementing strategies that enhance quality and efficiency.
Expertise: Capability Mapping, Service design & role architecture, certified in Business Architecture (BizBok) and IT Service Management (ITSM))
Methods: CEB's Service Manager's Handbook and ITSM collection: Service Design, Service Strategy, Service Operation, Service Transition, and Continual Service Improvement.
Clarify business problem or opportunity, stakeholder expectations, system constraints, and success measures.
Create real-time learning opportunities and group interventions aligned with business need, level of urgency, and organizational constraints.
Use Behavioral Science, Design Thinking, Liberating Structures and feedback to move groups from intent to measurable execution.
Leverage leading indicators to monitor progress and roadblocks real-time.
Equip leaders and teams with the knowledge, tools, and practices to sustain high performance.
Create pragmatic scorecard to track results and measure impact over time.
